In general, legal actions and arbitration proceedings will result in either a financial payment to the other or no party will be obliged to go any further. From time to time, the judge or arbitrator may ask the party who will provide the service to continue working. Anti-competitive issues – exclusion clauses that prevent a participant from hiring an employee of the claimant in the future. These clauses are intended to control access to the claimant`s staff beyond the conclusion of the service contract. NDIA has responded to the OPA`s recommendations regarding service agreements and will use them in the development of the takeover equipment. The report provides a full list of the OPA recommendations and the NDIA response. However, service providers do not need to wait for NDIA instructions, but are now starting to review your service agreements. Ensure that the agreements cover relevant practical standards and verify abusive clauses (would you like your loved one to sign them?). Develop processes for entering alternatives to written service agreements (evidence is key) and understand who can accept what (recognize that it may be different for individuals). It`s a complex system to navigate, yes, but at the end of the day, that`s what choice and control is all over. Disposal – clauses allowing the service provider to allocate services to an unknown future service provider.
Contract service customers are also treated better. As a general rule, they receive direct discounts on repairs of 15% or more. In addition, some companies reduce the price of after-work emergency service for customers of service contracts, waive response fees, etc. It is important to keep in mind that the most important aspect of any service contract is the description of the services provided. If you write this part of the contract, you should be as specific as possible to ensure that there is no room for misunderstandings between you and the customer. If your company still offers the same services to each customer, you should spend a lot of time defining the services provided in your boiler platform. Otherwise, take the time each time you create a contract to ensure that the specific objectives and expectations of the customer are detailed in the contract. If you offer creative services like writing or graphic design, you should also include the number of revisions included, or you can work the work indefinitely for someone who will never be 100% convinced that what he had imagined in his mind cannot materialize. If you would like help setting up service contracts, most NDIS providers have standard service contracts and are happy to help.
For more advice, you can also contact your local coordinator or support coordinator. An accurate description of the services gives the client a clear idea of what awaits them and lets the service provider know what they expect from them. Once you and your supplier have developed a service contract, take the time to check it carefully.